Transfers can take a few minutes to even hours depending on the receiving institution, but there may be several other possible reasons why your recipient did not receive their funds.
Let’s define some terms:
Banking day: Monday to Friday except for legal holidays
Calendar day: Monday to Sunday including legal holidays
The transaction is still being processed or there's a bank error.
Depending on the receiving bank, or possibly even system and banking network traffic, there may be delays in the delivery of funds. Your recipient may receive their funds within minutes or up to 1-3 extra business days. The issue should be resolved within the next business day.The details on their record are incorrect.
First, double-check the details on their record if the account name and number are exactly as it is registered on their bank/e-Wallet.
If the details are incorrect, the transaction will automatically fail and you will be refunded the amount—fees included—back into your NextPay account.
If the details are correct or they have already received the money in that account through NextPay, it may still be processed.
Any unsent balance and fees are immediately refunded back into your account balance. When you're ready, you may resend the transaction at any time. Check out this article to how long it takes to send and receive your disbursement.
Should any errors persist, please get in touch with us at [email protected] or use the support chat widget.