With NextPay, you can easily schedule and send quick transfers or batch disbursements to your employees or suppliers to any Philippine bank or e-Wallet of their choice. There's no need to enroll anyone in a new account or even write checks - everything is digital!
Transfers are sent and received within minutes or the next banking day, depending on the recipient’s bank.
Let’s define some terms:
Banking day: Monday to Friday except for legal holidays
Calendar day: Monday to Sunday including legal holidays
What are the usual processing timelines for each disbursement method?
InstaPay, and UnionBank-to-UnionBank transfers
These are the fastest methods to send money to another account. If a disbursement was made or scheduled during banking hours (8 AM-6 PM) of the same banking day, the funds will be reflected in your recipient's account within 30 minutes.
PESONet
Disbursements made through PESONet may take 1-3 banking days to reach your recipient's account, following their standard clearing times.
Remember to keep your recipient information up to date. Make sure to update your recipient details before creating a disbursement. Changes made after processing can't be reflected in that particular disbursement.
What are the different transaction statuses on my dashboard?
Status | Definition |
Draft | It appears that you have started a disbursement, but have not yet completed the process. |
Needs approval | The disbursement authorizer needs to review and confirm the disbursement request before it can be processed.
Note: In the case of multiple authorizers, all must give their approval for the disbursement to proceed. For assistance with single authorizer disbursements, please contact our support team. |
Pending | There are a few reasons why your disbursement is pending:
|
Scheduled | Your disbursement requests have been authorized and scheduled for the date indicated. |
Partially complete | For batch disbursements:
|
Rejected | At least one or more disbursement authorizers have rejected the disbursement for any reason. |
Failed | Sometimes, there could be an issue with the recipient's bank that could delay the transfer. If this issue persists, it means the funds weren't successfully disbursed and are still in your account. You’ll need to create another disbursement to process your payment again. |
Expired | At least one or more disbursement authorizers didn’t approve the disbursement within the allowed timeframe. |
Completed | Your disbursement was successfully sent to your recipient(s). |
Can I track my disbursement? How?
Yes, with our Track My Transfer feature, you can easily track your transactions in real time! This allows you or your recipients to view step-by-step information, letting you know exactly where your money is in the transfer process.
Here’s how to track your transfer:
Go to Send Money > Disbursements.
Select a specific disbursement.
Click Track Funds on the transfer you want to track.
You will be able to see detailed transfer information and download the bank’s Proof of Transfer (PDF) once the transaction is complete—no need to contact support!
Note: Use the Instapay Trace Number or the Proof of Transfer if you need to resolve issues with your receiving bank, especially if the transfer is not reflected in your account.
How will I know if my disbursement is completed?
After your disbursement is completed, you and all of your recipients will receive a confirmation email and SMS with the details of the transfer. The recipient may receive the transfer by the next banking day, depending on their bank.
You can also schedule and approve disbursements in advance as long as you have a balance in your NextPay account.
If the transfer takes longer than expected due to banking network delays, please don't hesitate to reach out to us at [email protected] or use the support chat widget. We'll be happy to help!