To help you manage your business during the holiday season, please take note of our adjusted customer service hours and key banking information for the upcoming Philippine holidays.
Your ability to transact on the NextPay platform will remain active, but our live chat support and bank clearing times will be affected.
Wishing you an amazing holiday season and a prosperous 2026,
The NextPay Team 💙
ℹ️ Important Service Advisory
Please be informed of the upcoming Philippine holidays and the temporary unavailability of the live Support Chat:
Date | Holiday | Live Support Chat Availability |
Wednesday, December 24, 2025 | Christmas Eve | Not Available |
Thursday, December 25, 2025 | Christmas Day | Not Available |
Tuesday, December 30, 2025 | Rizal Day | AVAILABLE (10AM to 6PM, PHT) |
Wednesday, December 31, 2025 | New Year's Eve | Not Available |
Thursday, January 01, 2026 | New Year's Day | Not Available |
🚨 While the NextPay app remains accessible during holidays, please note that holidays are non-banking days:
Check deposits won’t be cleared
Some bank and e-wallet transactions may be delayed due to standard banking schedules
NextPay processes transactions promptly, but final crediting depends on the processes, fund transfer method, and operating hours of the receiving banks or e-wallet providers.
To avoid delays, we recommend scheduling transactions on regular banking days.
Our live chat support will be limited to the dates and times above, but our Help Center is always available with useful articles and answers.
Regular live chat support hours will resume on January 2, 2026 (Friday).