# Help Center

> Hi {{first\_name|fallback:"there"}}! How can we help you today?

## Announcements

- [Price Adjustment + Flex Wallet Launch](https://help.nextpay.world/en/articles/10066933-price-adjustment-flex-wallet-launch.md)
- [2025 Highlights: Features, Integrations, and Awards](https://help.nextpay.world/en/articles/13192348-2025-highlights-features-integrations-and-awards.md)

## General

- [What is NextPay?](https://help.nextpay.world/en/articles/8989037-what-is-nextpay.md)
- [What can I do with NextPay?](https://help.nextpay.world/en/articles/8989021-what-can-i-do-with-nextpay.md): Learn about NextPay's features.
- [Is NextPay a bank, e-Wallet, or payment gateway?](https://help.nextpay.world/en/articles/8988971-is-nextpay-a-bank-e-wallet-or-payment-gateway.md)
- [What are your hours of operation?](https://help.nextpay.world/en/articles/8989043-what-are-your-hours-of-operation.md)
- [Where is NextPay located?](https://help.nextpay.world/en/articles/8989060-where-is-nextpay-located.md)
- [How secure is NextPay?](https://help.nextpay.world/en/articles/8989198-how-secure-is-nextpay.md): Learn how NextPay, a BSP-licensed platform, secures your funds with bank-grade features, data encryption, and fraud protection.

## Getting Started

- [Who in the company should create my NextPay account?](https://help.nextpay.world/en/articles/8989073-who-in-the-company-should-create-my-nextpay-account.md)
- [What types of businesses can sign up for a NextPay account?](https://help.nextpay.world/en/articles/8989094-what-types-of-businesses-can-sign-up-for-a-nextpay-account.md)
- [How do I create a NextPay account?](https://help.nextpay.world/en/articles/8989117-how-do-i-create-a-nextpay-account.md): Learn how to create a NextPay account through our qualification process, demo call, and sign-up steps.
- [What are the requirements?](https://help.nextpay.world/en/articles/8989130-what-are-the-requirements.md)
- [How do I get started?](https://help.nextpay.world/en/articles/9291632-how-do-i-get-started.md)
- [How do I upgrade my account?](https://help.nextpay.world/en/articles/8989144-how-do-i-upgrade-my-account.md)
- [What are my NextPay account limits?](https://help.nextpay.world/en/articles/8989156-what-are-my-nextpay-account-limits.md)

## Account Management

- [How can I change or reset my password?](https://help.nextpay.world/en/articles/8989456-how-can-i-change-or-reset-my-password.md)
- [How do I delete my account?](https://help.nextpay.world/en/articles/8991810-how-do-i-delete-my-account.md)
- [How do I change my company or account details?](https://help.nextpay.world/en/articles/8991812-how-do-i-change-my-company-or-account-details.md)
- [What is a workspace?](https://help.nextpay.world/en/articles/9202808-what-is-a-workspace.md)
- [How do I batch upload recipients?](https://help.nextpay.world/en/articles/8991536-how-do-i-batch-upload-recipients.md)
- [How do I add an employee, customer, or supplier to my directory?](https://help.nextpay.world/en/articles/8991544-how-do-i-add-an-employee-customer-or-supplier-to-my-directory.md)
- [How can I manage my team member access to NextPay?](https://help.nextpay.world/en/articles/8991821-how-can-i-manage-my-team-member-access-to-nextpay.md)
- [How do I fund my NextPay account?](https://help.nextpay.world/en/articles/8991847-how-do-i-fund-my-nextpay-account.md)
- [How much can I deposit into my NextPay account?](https://help.nextpay.world/en/articles/8991858-how-much-can-i-deposit-into-my-nextpay-account.md)
- [What are the usual processing timelines for each deposit method?](https://help.nextpay.world/en/articles/10322197-what-are-the-usual-processing-timelines-for-each-deposit-method.md)
- [Why is my deposit pending?](https://help.nextpay.world/en/articles/8991830-why-is-my-deposit-pending.md)
- [Why is the amount I deposited different from what was credited to my account?](https://help.nextpay.world/en/articles/11821604-why-is-the-amount-i-deposited-different-from-what-was-credited-to-my-account.md)

## Features and Services

- [Limited Trial - FAQs](https://help.nextpay.world/en/articles/8991541-limited-trial-faqs.md)
- [How do I send money via NextPay?](https://help.nextpay.world/en/articles/8994655-how-do-i-send-money-via-nextpay.md)
- [How long does it take to send and receive my payout \(disbursement\)?](https://help.nextpay.world/en/articles/8991525-how-long-does-it-take-to-send-and-receive-my-payout-disbursement.md)
- [How will I know when my recipient\(s\) receive their money?](https://help.nextpay.world/en/articles/8991530-how-will-i-know-when-my-recipient-s-receive-their-money.md)
- [Can I send money overseas?](https://help.nextpay.world/en/articles/8994657-can-i-send-money-overseas.md)
- [How do I access Quick Transfers?](https://help.nextpay.world/en/articles/9470630-how-do-i-access-quick-transfers.md)
- [Can I delete a payout \(disbursement\)?](https://help.nextpay.world/en/articles/10323297-can-i-delete-a-payout-disbursement.md)
- [What are Invoices?](https://help.nextpay.world/en/articles/8994608-what-are-invoices.md)
- [How do I create an invoice?](https://help.nextpay.world/en/articles/8994112-how-do-i-create-an-invoice.md)
- [How much can I invoice my customers?](https://help.nextpay.world/en/articles/8994591-how-much-can-i-invoice-my-customers.md)
- [How do I update the status of an invoice?](https://help.nextpay.world/en/articles/8994609-how-do-i-update-the-status-of-an-invoice.md)
- [What do I do if I entered the wrong info in a published invoice?](https://help.nextpay.world/en/articles/8994595-what-do-i-do-if-i-entered-the-wrong-info-in-a-published-invoice.md)
- [What happens if a customer doesn't pay by the invoice due date?](https://help.nextpay.world/en/articles/8994604-what-happens-if-a-customer-doesn-t-pay-by-the-invoice-due-date.md)
- [Are invoices BIR-accredited?](https://help.nextpay.world/en/articles/8994614-are-invoices-bir-accredited.md)
- [NextInvoice FAQs](https://help.nextpay.world/en/articles/11659805-nextinvoice-faqs.md): Generate, send, and reconcile invoices automatically with NextInvoice
- [What is email money?](https://help.nextpay.world/en/articles/8994755-what-is-email-money.md)
- [How does email money work?](https://help.nextpay.world/en/articles/8991540-how-does-email-money-work.md)
- [How secure is email money?](https://help.nextpay.world/en/articles/8994753-how-secure-is-email-money.md)
- [Which payment methods are sending money via email applicable to?](https://help.nextpay.world/en/articles/8994752-which-payment-methods-are-sending-money-via-email-applicable-to.md)
- [What are the fees when sending via email?](https://help.nextpay.world/en/articles/8994748-what-are-the-fees-when-sending-via-email.md)
- [Can I get reports of my account activities?](https://help.nextpay.world/en/articles/8995705-can-i-get-reports-of-my-account-activities.md)

## Payments and Payouts

- [Flex Wallet - FAQs](https://help.nextpay.world/en/articles/10037372-flex-wallet-faqs.md): Let's get you acquainted with the NextPay Flex Wallet!
- [How can I withdraw payouts to my own account?](https://help.nextpay.world/en/articles/8994663-how-can-i-withdraw-payouts-to-my-own-account.md)

## API

- [Where can I access the API documentation?](https://help.nextpay.world/en/articles/8995706-where-can-i-access-the-api-documentation.md)
- [Test Mode - FAQs](https://help.nextpay.world/en/articles/8994724-test-mode-faqs.md)

## Troubleshooting

- [Why was my deposit rejected?](https://help.nextpay.world/en/articles/8991539-why-was-my-deposit-rejected.md)
- [How do I cancel a deposit log?](https://help.nextpay.world/en/articles/8995721-how-do-i-cancel-a-deposit-log.md)
- [My account was suspended. What do I do?](https://help.nextpay.world/en/articles/8991532-my-account-was-suspended-what-do-i-do.md)
- [Why can’t I view the chat widget?](https://help.nextpay.world/en/articles/8995707-why-can-t-i-view-the-chat-widget.md)
- [What if my recipient did not receive their money?](https://help.nextpay.world/en/articles/8991531-what-if-my-recipient-did-not-receive-their-money.md)
- [How can I recover money sent to a valid but incorrect account number?](https://help.nextpay.world/en/articles/8991535-how-can-i-recover-money-sent-to-a-valid-but-incorrect-account-number.md)
- [Why has my CSV or XLS Upload Failed?](https://help.nextpay.world/en/articles/8991526-why-has-my-csv-or-xls-upload-failed.md)

## Pricing

- [What are NextPay's subscription fees?](https://help.nextpay.world/en/articles/8994689-what-are-nextpay-s-subscription-fees.md)
- [What are NextPay's payout transaction fees?](https://help.nextpay.world/en/articles/8995733-what-are-nextpay-s-payout-transaction-fees.md)
- [Subscription Plans - FAQs](https://help.nextpay.world/en/articles/8991533-subscription-plans-faqs.md)
- [How do I select or change my subscription plan?](https://help.nextpay.world/en/articles/8995762-how-do-i-select-or-change-my-subscription-plan.md)
- [How do I update my payment method?](https://help.nextpay.world/en/articles/9291609-how-do-i-update-my-payment-method.md)

## NextCollect

- [Create Your First Bill](https://help.nextpay.world/en/articles/15699584-create-your-first-bill.md): Make a bill with an amount, due date, and note, then get a payment link to send to your client.
- [Share a Bill and Get Paid](https://help.nextpay.world/en/articles/15700580-share-a-bill-and-get-paid.md): Send a bill's payment link. Your client pays by QR Ph, no account needed.
- [Set Up Your Account](https://help.nextpay.world/en/articles/15700659-set-up-your-account.md): Set up your profile, payments, and identity verification once, before you create your first bill.
- [Record a cash or GCash payment](https://help.nextpay.world/en/articles/15700605-record-a-cash-or-gcash-payment.md): Log a payment made outside the link \(cash, GCash, Maya, check, or bank transfer\) so the bill stays accurate.
- [Track installments and partial payments](https://help.nextpay.world/en/articles/15700617-track-installments-and-partial-payments.md): See what's paid and what's still due when a client pays a balance in parts. No spreadsheet needed.
- [How your client pays \(and how it's confirmed\)](https://help.nextpay.world/en/articles/15700668-how-your-client-pays-and-how-it-s-confirmed.md): Your client pays by scanning a QR Ph code, and the bill is marked Paid automatically, with no screenshots to check.
- [How Automatic SMS Reminders Work](https://help.nextpay.world/en/articles/15700674-how-automatic-sms-reminders-work.md): When a bill has a due date, NextCollect sends SMS reminders before and after it, automatically and at no extra charge.
- [What Each Bill Status Means](https://help.nextpay.world/en/articles/15700686-what-each-bill-status-means.md): Understand Unpaid, Partially paid, Paid, Overdue, and Void, plus how to void a bill.
- [See a Bill's Full History](https://help.nextpay.world/en/articles/15700699-see-a-bill-s-full-history.md): Open any bill to see its activity: when it was shared, reminders sent, payments received, and status changes.
- [Pricing and Fees](https://help.nextpay.world/en/articles/15700633-pricing-and-fees.md): Creating and sharing bills is free. You pay a 2% collection fee and a ₱12 payout fee only when money moves.
- [Is NextCollect secure? Do my clients need an account?](https://help.nextpay.world/en/articles/15700643-is-nextcollect-secure-do-my-clients-need-an-account.md): Your clients don't need an account. Payments run on QR Ph and NextPay, a BSP-registered payment operator.
- [Move Your Money to Your Bank](https://help.nextpay.world/en/articles/15700706-move-your-money-to-your-bank.md): Pay out collected money to a Philippine bank account over InstaPay or PESONet. A ₱12 fee applies per transfer.