Why was my deposit rejected?

Why was my deposit rejected?

There could be a few reasons why your deposit was rejected:

The amount indicated on your proof of deposit doesn't match the amount you logged
  • Ensure the amount you input when you log the deposit matches the amount stated on your proof of deposit.
Your proof of deposit is invalid or lacks key information
  • To make sure your proof of deposit is valid, make sure it includes the following information: time and date of the transaction, total amount, and remarks if any.
  • If your deposit was sent to the wrong account number or the amounts don't match, this could also invalidate your deposit.
Your deposit check might have bounced
  • Ensure your checking account has sufficient funds before logging a check deposit to avoid issues.
Your deposit amount is a total of multiple separate checks
  • If you're trying to deposit multiple checks at once, make sure to create separate deposit logs for each check.