On your dashboard, you might see some of the following statuses for your payments:
Invoices
Published
Invoices that have been published indicate that the customer has been notified of the invoice request. The status of the invoice can be further explored by hovering on desktop or tapping and holding on mobile.
A published invoice may indicate that the customer has not yet opened the invoice, in which case, reminders will be sent on your behalf (if enabled at invoice creation). Alternatively, the customer may have opened the invoice but left it unpaid.
Processing Payout
Your customer has paid the invoice. If there is a lightning icon next to the status, the payment is eligible for Advanced Payout (PHP 10,000 weekly limit).
- To learn more about the Advanced Payout feature, check this article.
The payment will be deposited into your NextPay account balance on Wednesdays at 4PM PHT.
- The processing time can vary depending on the payment method, for more information, check this article.
Payout Complete
The net payment proceeds have already been credited to your NextPay balance.
Advanced Payout
You have advanced the payment proceeds of your invoice.
Overdue
Your invoice is overdue as it has exceeded the due date and the payment has not been settled by your customer. To assist with timely payment, we will send up to 3 weekly reminders to the customer if you have enabled reminders at the time of invoice creation.
Payment Links
Payment links can either be Enabled or Disabled in terms of link activity.
Enabled links allow customers to make payments, while Disabled links have been deactivated or have reached its maximum number of allowed uses (e.g 3 out of 3 payments). A disabled link can be reactivated by either toggling it or increasing the allowed number of uses.
Pending
Transactions with a pending status indicate that a customer has initiated the payment process, but has not yet completed it. This can happen for a variety of reasons, such as the customer changing their mind or experiencing difficulties with their payment method. If the system detects that payment has not been made after 24 hours, the status will then change to Unfinished (–).
Unfinished (–)
Sometimes, transactions will show a status of (—) which means that the payment didn't push through for one of the following reasons:
- Incorrect bank details from the customer's payment method
- Customers who go through the payment link but don't complete the payment
- Insufficient funds in the customer's payment method
Processing Payout
Your customer has paid the invoice. If there is a lightning icon next to the status, the payment is eligible for Advanced Payout (PHP 10,000 weekly limit).
- To learn more about the Advanced Payout feature, check this article.
The payment will be deposited into your NextPay account balance on Wednesdays at 4PM PHT.
- The processing time can vary depending on the payment method, for more information, check this article.
Advanced Payout
You have advanced the payment proceeds of your payment links.
Payout Complete
The net payment proceeds have already been credited to your NextPay balance.