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Pay Later
Over-the-Counter (OTC)
Email Money
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Download Reports
Test Mode
API
NextPay APIs
Troubleshooting
Account Help
Failed Payout
Failed Disbursements
Failed Deposits
Failed Directory Upload
Pricing
Fees
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Refer a Friend
Perks & Offers
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Help Center
Troubleshooting
Getting Started
About NextPay
Sign Up & Requirements
Upgrade Account
Account Limits
Security
Account Management
Account & User Settings
Directory
Team Access
Deposits
Features and Services
Invoices
Payment Links & QR
PocketPay
Disbursements
Payouts
Fee Pass-On
Pay Later
Over-the-Counter (OTC)
Email Money
Limited Trial
Download Reports
Test Mode
API
NextPay APIs
Troubleshooting
Account Help
Failed Payout
Failed Disbursements
Failed Deposits
Failed Directory Upload
Pricing
Fees
Promos
Refer a Friend
Perks & Offers
Troubleshooting
Find solutions and troubleshooting tips for common issues.
Account Help
My account was suspended. What do I do?
Why can’t I view the chat widget?
Failed Payout
What do I do if the accepted money isn’t reflecting in my NextPay balance?
Failed Disbursements
How can I recover funds sent to a valid but incorrect account number?
What if my recipient did not receive their funds?
Failed Deposits
Why was my deposit rejected?
How do I cancel a deposit?
Failed Directory Upload
Why has my CSV or XLS Upload Failed?
