When do I receive the payment proceeds from my invoices and payment links (“payouts”)?

Payment proceeds from invoices and payment links are deposited weekly to your NextPay account balance on Wednesdays at 4PM PHT. This is subject to cutoff time and will depend on the payment method used.

For a payment to be eligible for that week's payout to your NextPay balance, the payment should have been settled fully with our payments partner before the following Tuesday, at 5PM PHT. Please see the table below for our partner’s processing period per payment method.

Payment Method

Processing Time

Online Banking (BPI, UnionBank)

T+1 banking day

e-wallets (GCash, Maya, & GrabPay)

T+2 banking days

Debit & Credit Card (Visa, Mastercard)

T+4 calendar days

*Banking days are Monday to Friday, except holidays.

Examples:

 

Your customer paid via…

on...

The payout will be on...

Because...

Scenario 1

GCash

Sunday, August 7.

Wednesday, August 10

The payment will have been fully processed by Tuesday, August 9 (2 banking days from Sunday), in time for the Tuesday 5PM cutoff, making it eligible for the August 10 payout.

Scenario 2

Credit card

Friday, August 5.

Wednesday, August 10

The payment will have been fully processed by Tuesday (+4 calendar days from Friday), in time for the Tuesday 5PM cutoff, making it eligible for the August 10 payout.

Tip: Did you know that you can now advance payouts? Learn more.

The above processing times and schedule should provide you a good estimate of when you can expect to receive your payouts. Certain payments may be paid out to your NextPay account earlier than the above processing times indicate, depending on how quickly these are settled with our payments partner.

However, if a payment still does not reflect in your account balance beyond the above schedule, please contact us at support@nextpay.ph or use the support chat widget on our website.