Logging all the correct details helps ensure the deposit is recorded properly. Doing this also minimizes the risk of delays in crediting your NextPay account.
In case of an erroneous/duplicate filing, you can use the ‘Cancel deposit log’ option as long as its status is still ‘Under review’ or ‘Initiated’:
- Go to the Deposits page and click on the specific log you want to cancel.
- Click the ‘Cancel deposit log’ option, which can be found just below the ‘‘Proof of deposit’.
- [If applicable] You can then log the deposit again with the correct details.
Note: This will cancel only the incorrect/duplicate filing of a deposit. This will not reverse the actual fund transfer made to NextPay’s account.
For other concerns related to your deposits, please contact us at firstname.lastname@example.org or use the support chat widget.